FAQs

Q?

What is happening with the packages for Version 2021?

A.

Check the item page for its version availablity. If CV2021 is not listed then the package has not been updated for CV2021.

 

Q?

How do I get the package updates for Version 11/12/2021 etc if I already have purchased an older package?

A.

Once the update for Version 12 or 2021 is available, you will need to email us to organize for it to be sent to you.

We may then send you an invoice for the upgrade cost, and once paid, the new package will be sent to you.

Q?

What Level of Cabinet Vision are your packages for?

A.

Our packages require Solid Advanced or Ultimate.

Q?

What Versions of Cabinet Vision are your packages for?

A.

Each package has its available versions listed in its own shop page. Mostly they are for Version 11 or later.  Most Version 11 packages will work in version 12, unaltered, and if not, a seperate Version 12 package will be available in the downloads.

If you require a package for an older version please contact us

 

Q?

What Versions of Cabinet Vision do you develop new packages in?

A.

We write all our new packages in Version 11. We no longer develop new packages in version 9. A seperate package for Version 12 or later, will be included if required.

Q?

Once I have downloaded my file after purchasing it, how do I install it?

A.

We have written the following Installation Guide which can be viewed here:

Solidsetup Install Guide

Q?

After I have imported more than one of your packages, does the order of the UCS’s matter?

A.

Most of the UCS's can be in any order however there are some which do matter:

The "{ SHELVES } -- Shapes" UCS MUST be before the shelf hole editing UCS's

The "{ DRAWS } -- Front Cam" UCS MUST be the first drawer UCS.

The "{ PARTS } -- Adjustments" should be toward the top of your UCS's

The "{ PAINTED PARTS } -- Adds Paint Attributes " MUST be near the top of your UCS's

The "{ CNR90 } --" UCS's should also be toward the top of the UCS's

Q?

How can I pay for my order?

A.

We accept Visa, MasterCard, and American Express credit and debit cards for your convenience.

Q?

Can I return an item?

A.

Once a Solid Setup package is purchased and downloaded is not refundable as it is not a physically returnable product.

Should the package not perform as advertised and all attempts to rectify a solution by allowing Solid Setup to login remotely in AU.EST office hours to your computer that has the required version and build of Cabinet Vision correctly installed, a credit can be arranged for a future purchase or a a package/s equalling same  amount can be emailed to you.

Solid Setup prides itself on customer satisfaction and we will do everything in our power to ensure your continued use of Solid Setup as your Cabinet Vision app store.

Q?

How long will my order take to be delivered?

A.

Once payment is confirmed your order will be available to download immediately.

Q?

Do I need an account and what are the benefits?

A.

It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.